Post-Go-Live Support Options for Epicor Kinetic: Choosing the Right Solution for Your Business

“I thought the hardest part would be getting Epicor Kinetic up and running,” a manufacturing manager once said, “but real challenges started after go-live.”

The support you choose after going live can make the difference between ongoing headaches and smooth, confident operations. It’s common to have questions or hit roadblocks as you settle into daily use of a new system.

You’ll learn what types of post-go-live support are available for Epicor Kinetic, so you can pick options that match your company’s needs and keep your business moving forward.

1) Epicor Pro Support

Epicor Pro Support gives you extra help after you go live with Kinetic. You get more than just basic fixes. With Pro Support, Epicor works closely with you to review how you use the system and find ways to use it better.

You have access to experts who know Epicor Kinetic inside and out. They answer your questions and help guide your team when you want to use new features or handle problems that come up. This is helpful if you want to get the most value out of your ERP.

When you choose Pro Support, you can get help with business processes, custom setups, and ongoing training. This reduces mistakes and confusion as you keep using Epicor Kinetic in your daily work.

Support is available through the EpicCare portal. You can enter tickets, check progress, and learn from the knowledge base at any time. Epicor also offers Pro Support packages designed to fit different business needs, so you can decide what level of service is best for your company.

2) Biscit Epicor Post-Implementation Support

After your Epicor Kinetic system goes live, it’s important to have support for any questions or issues that come up. Biscit offers post-implementation support that helps you as you adjust to your new system. Their team acts as a single point of contact so you do not have to coordinate with multiple vendors.

If you run into a problem or want advice on how to use a feature, you can reach out to Biscit’s support team. They respond quickly and aim to solve technical issues and process questions. You do not have to worry about being left alone after launch.

Biscit also provides ongoing help for system updates and changes in your business. Their experience with the full suite of Epicor ERP makes them well equipped to guide you through changes so you can keep your system running smoothly.

You can learn more about Biscit’s responsive support services by visiting their Epicor consulting page. If you work in manufacturing, they have experience supporting Epicor Kinetic for businesses like yours, which helps with industry-specific needs for manufacturers.

3) EstesCare ERP Support Services

With EstesCare ERP support services, you get ongoing help for your Epicor Kinetic system after going live. EstesCare offers a subscription-based model, making costs predictable and easy to manage. You can reach out for everyday questions, troubleshooting, or system optimization at any time.

Their support helps your team handle routine challenges and sudden issues. If you run into unexpected problems or need to upgrade, EstesCare covers these needs as well. This includes both technical and user support, keeping your system running efficiently.

You benefit from access to ERP experts who know Epicor Kinetic well. EstesCare focuses on both immediate solutions and long-term performance improvements. This gives you more confidence as your team adjusts to new workflows and updates.

Support from EstesCare is not just for emergencies. It can help your users learn best practices, improve processes, and get more value from your ERP. EstesCare also helps with change management after new features are rolled out.

When you need reliable, ongoing Epicor Kinetic support, EstesCare ERP support services are a practical option for manufacturers and other businesses.

4) 2WTech Epicor Kinetic Support

If you need help after going live with Epicor Kinetic, 2WTech offers both on-site and remote support options. You can reach out to their experienced consultants for troubleshooting, process questions, or help with system updates.

2WTech’s team knows Epicor software very well. They work with companies across the United States and bring over 30 years of experience to every project. No matter the size of your business, you can get customized support that fits your needs.

You also have access to tools to submit and track support requests at any time. This makes it simple to stay updated on the status of your issues or questions.

If you want more information about their services or need to contact their team, you can visit the 2WTech Epicor Kinetic support page. This can help you find the right level of support for your business.

5) EpicCare Support Portal

The EpicCare Support Portal is your main place for getting help after your Epicor Kinetic system goes live. You can use it to open new support cases, track current issues, and find updates about your tickets. This gives you quick access to Epicor’s support team.

When you log into the portal, you have the option to manage your account and billing information. The portal also lets you view the current cloud status and service updates. This is helpful for staying informed about any outages or scheduled maintenance.

Another useful feature is the ability to share your screen or session with an Epicor support expert. This can help solve technical problems faster since you get direct assistance on your specific issue. If you need to register or navigate the platform, you can follow an online tutorial.

The portal is designed to make support much easier and more organized. It helps keep all your requests and solutions in one place so you can easily track what’s happening with your system.

6) Dedicated On-Site Support

Dedicated on-site support gives you direct, in-person help after your Epicor Kinetic system goes live. An experienced Epicor consultant or support team member works at your location during this critical period. This allows you to solve issues face-to-face and receive guidance tailored to your business environment.

You benefit from rapid troubleshooting. Common post-go-live issues, like system errors or user confusion, can be addressed right away. An on-site expert can also help your staff learn new workflows and answer questions as they come up.

In-person support is especially valuable if your organization faces unique challenges or has complex setups. If you are running a manufacturing environment, for example, having someone with Epicor Kinetic manufacturing expertise can make a difference.

Dedicated on-site support can be scheduled for the first days, weeks, or even month after going live. This approach often blends in-person help with remote backup when the initial support period ends. Many businesses find that starting with on-site assistance speeds up the adjustment process and builds user confidence from day one.

7) Remote Support Services

Remote support services let you get help for your Epicor Kinetic system without waiting for a technician to visit your location. You can reach out to support teams through online portals, email, phone, or live chat. Issues are often solved faster because experts can connect directly to your system and see what’s happening in real time.

If your business has staff working off-site, remote support makes it easier to address technical problems across different locations. This type of service can help with troubleshooting software errors, managing user accounts, and applying patches or updates.

Many Epicor support providers, such as EC Solutions and others, offer remote technical support as well as training on using Epicor Kinetic and related modules. With remote access, you can also take advantage of extra features like screen sharing, remote monitoring, and guided walkthroughs. Learn more about different ways to access Epicor remotely on this Aspera Solutions page.

Remote support services often include after-hours assistance, which is helpful if your business runs outside regular office times. This allows problems to get fixed quickly and helps keep your business running smoothly.

8) Custom Training Sessions

Custom training sessions help you address the specific needs of your team after you go live with Epicor Kinetic. These sessions let you focus on the modules and business processes that matter most to your daily work.

You can organize small group sessions or one-on-one help for users who need extra support. This approach targets real issues users are facing and builds their confidence with the platform.

Custom training also gives new hires a chance to learn the system in the context of your business, not just from generic guides. Scheduling regular sessions can keep your staff up to date on new features and best practices.

Some organizations work with specialized consultants to develop tailored Epicor user training or choose ongoing training sessions that adjust to changing business needs. This kind of support makes it easier for your team to adapt to updates or changes in workflow.

Feedback from these sessions helps you refine your training approach and spot areas where further support might be needed. Consistent, targeted training increases user adoption and reduces everyday mistakes.

9) Data Migration Verification

After going live with Epicor Kinetic, you need to verify that all your data has transferred correctly from the old system. This step helps catch missing records or mismatched fields early, preventing bigger problems later.

Start by checking critical data, such as customer information, open sales orders, inventory levels, and financial balances. Review a sample of records and compare them to your legacy system to spot obvious gaps or errors.

Use built-in Epicor tools or create simple reports to identify missing or extra records. Data Management Tool (DMT) logs can help you trace what was imported and flag any failed attempts or skipped entries.

If you find issues, document them clearly and prioritize fixes based on business impact. Sometimes, you might need to migrate certain records again or manually correct data.

Schedule data reviews regularly for the first few weeks after go-live. This way, you can address migration issues quickly as real users begin to interact with the new system. For more practical steps on data transition, you can reference Epicor migration guidance and Epicor data migration support.

10) System Performance Monitoring

After your Epicor Kinetic system goes live, keeping an eye on performance is critical. Monitoring helps you catch slowdowns, errors, or outages before they disrupt user work. This lets your business stay productive and quickly address any technical issues.

You can use built-in tools like the System Monitor to track report activity and overall system health. The System Monitor will show you all reports run by any user, making it easier to see current activity levels and spot possible bottlenecks. Keep in mind that by default, users might see activity from other teams, so think about your data visibility settings. Learn more details about what the System Monitor displays from this discussion on System Monitor in Epicor Kinetic.

For more advanced needs, you may want to use external monitoring software. Some companies use tools that can check REST API response times or watch for critical errors. These solutions can alert you to potential issues, so you can fix them quickly. Site24x7 is an example used by some Epicor customers, as mentioned here: IT monitoring with Epicor.

Regularly review logs and set up alerts. This proactive approach reduces downtime and keeps your system running smoothly.

Understanding Post-Go-Live Support for Epicor Kinetic

Once Epicor Kinetic is live, your focus shifts from setting up to making sure everything runs as it should. Staying prepared for the daily use of your ERP system is essential for stable operations, quick issue resolution, and maximum efficiency.

Goals of Ongoing Support

Your main goal with post-go-live support is to keep business operations running smoothly. Support often covers troubleshooting, software updates, system maintenance, and helping users become more comfortable with Epicor Kinetic.

You can choose from different service levels such as Essential or Pro support, depending on your business needs and system complexity. Dedicated support packages may provide faster response times, more training, or extra features beyond basic help desk assistance.

A strong support plan also includes regular system health checks, security monitoring, and backup processes. These steps reduce downtime, protect your data, and let your team focus on their main tasks instead of technical issues.

Common Challenges After Implementation

After go-live, you may face challenges such as user errors, missing features, or data inconsistencies. Employees might struggle with new workflows or need extra training to use specific modules.

Another common issue is integrating Epicor Kinetic fully with old data or other business systems. Sometimes, customizations or reports need tweaks to match your real processes. Technical glitches, performance slowdowns, or gaps in software updates can also slow down business.

To avoid these issues, set up clear support channels and document key troubleshooting steps for your team. Providing focused and ongoing training for users helps lower mistakes and increase overall system adoption. Frequent communication with your support provider ensures you resolve challenges quickly and do not fall behind on required updates or fixes.

Key Considerations When Evaluating Support Options

Choosing the right Epicor Kinetic support is critical for smooth daily operations. You need to focus on the depth of expertise available and how quickly and effectively issues are managed when they arise.

Levels of Expertise and Availability

Not all support teams offer the same level of product knowledge or technical skill. When making a decision, check whether the provider can handle specialized and complex problems, not just basic troubleshooting. Look for certifications, direct Epicor Kinetic experience, and references.

Availability is also vital:

• Is support offered 24/7, during business hours, or only through tickets and emails?
• Are there options for urgent help when there are system outages?

A good support partner should let you know their average response and resolution times up front. You might find more details about these differences in practical Epicor Pro Support experiences.

Ask if there’s a dedicated contact for your account. Sometimes, large firms may route you to multiple people, which can slow down critical fixes.

Communication and Resolution Processes

Clear and prompt communication streamlines problem-solving. Find out how the support team keeps you up to date—is it through phone calls, emails, dashboards, or live chat? Consistent updates mean fewer surprises and less downtime.

You should also look into their step-by-step process for tracking, escalating, and resolving requests. Some providers offer online portals where you can view ticket status and progress. Others may only send periodic updates by email.

Ask about their escalation procedures. For example, if your issue isn’t resolved on time, will it move up to a more skilled technician or manager?
You can see recommendations for these kinds of structured support processes by reviewing go live checklists for ERP.

Fast, organized resolution processes mean you spend less time waiting and more time using Epicor Kinetic as planned. If the provider offers post-go-live reviews or feedback sessions, this can also improve ongoing support quality.

Frequently Asked Questions

You have several support choices after Epicor Kinetic goes live, including Epicor’s own plans and third-party providers. Epicor’s updated branding, continued software updates, and the role of Service Connect are also important for ongoing success.

How can I contact Epicor Kinetic support after going live?

After you go live, you can reach Epicor Kinetic support through the EpicCare Support Portal. This online tool lets you submit tickets, track issues, and search the knowledge base for answers. You will need a valid support agreement to access these features.

Besides the main portal, you can contact Epicor by phone or through their customer support page. Both Epicor Pro Support and other services help review business processes or solve technical issues. For more information about reaching out, visit Epicor’s Customer Support page.

What are the available support plans for Epicor Kinetic post-implementation?

Post-implementation, you can choose from several support plans. Epicor directly offers EpicCare and Epicor Pro Support, which provide different levels of help, from basic troubleshooting to advanced process review. You can also work with partners like Biscit or EstesCare for managed support or ongoing system monitoring.

Some partners offer packages with flexible hours or priority service for urgent issues. Your account manager can explain which options fit your business best. Reviewing support plan details in advance helps you prepare for typical and unexpected needs.

What is the updated branding for Epicor, and how does it affect support?

Epicor rebranded its ERP solution as Kinetic to highlight cloud-ready tools and a modern interface. This rebranding does